I am a data science student and data fellow at RISE where I help manage and improve data pipelines.
I am passionate about using data to advance racial equity and social justice.
Work Experience
Data Fellow
RISEManaged RISE data pipeline between REACH platform exports and EveryAction
Built Python script with Streamlit front-end to process REACH exports, reducing processing times by more than 6 hours weekly
Escalation Specialist
HTC Global ServicesManaged EPIC tickets and callbacks, resulting in 31% or greater FLR for Go-Lives
Handled flash tickets and P1 incidents by providing thorough communication between all intermediary groups, resulting in quick resolution times.
Worked with leadership to optimize processes.
Routed and handled outbound calls to 2nd level technicians, resulting in rapid response and resolution for high and critical priority tickets.
Acted as subject-matter expert, assisting analysts with general inquiries, password resets, process improvements.
Clinical Resolution Analyst
HTC Global ServicesAnswered nearly 450 calls monthly, resolving EMR issues and provided physicians end-to-end support on technical troubleshooting, resulting in 100% customer satisfaction.
Guided physicians through best-practices for Epic and Cerner applications.
Contributed to a positive and collaborative team environment by providing support and guidance to fellow analysts, resulting in a 10% increase in team productivity and morale.
Graphic Designer
Partnership for Southern EquitySuccessfully designed and implemented two logos using Design Thinking framework.
Closely worked with key stakeholders to ensure logo and branding followed business requirements.
Youth Advocate
Partnership for Souther EquityOrganized advocacy workshops, training over 300 youth and corporate environments on advocacy skills and racial equity tools with particular focus on tackling oral health and tobacco cessation issues.
Analyzed health policy and advocate for new legislation through lobbying and training advocacy organizations
Designed and led workshops, training over 50 youth and adults on racial equity and youth power frameworks.
Created resources to increase interaction and comprehension of leadership workshops.
Coordinated with team to successfully integrate the Youth Empowered Solutions framework to PSE to increase program effectiveness.
Led organizations to plan and complete projects within established timeframes with high levels of success.
Education
Data Science Bachelor Degree
Dominican UniversityData Science Associate Degree
Wake Technical Community CollegeData Science Certificate (Honors)
Correlation-OneAs a participant in the prestigious Data Science for All (DS4A) program from Correlation-One, I learned from world-class instructors and work on a capstone project investigating the effects of COVID-19 on NYC food deserts. Led by Professor Natesh Pillai and a team of Teaching Assistants from top institutions like Columbia and MIT, the program provided me with a thorough understanding of important data analytics and AI concepts such as Python, SQL, business intelligence, and A/B testing. As the leader of a team of 5 researchers, I demonstrated my ability to effectively collaborate and apply my knowledge to real-world problems.
Volunteer Experience
Project Lead
People's ActionProject lead for People's Action data project.
Data Fellow
RiseData Fellow for RISE's data migration efforts.